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FAQ

Questions about what's included with your website


Q. Are there any limits on the number of pages I can have?
A. No, you can have as many pages as you like, it doesn't generally affect the price

Q. Are there any limits on the number of products I can have?
A. By default we allow for 5000 products per website. This number can be increased if you need more

Q. Can I edit my own pages / products?
A. Yes

Q. Do I get statistics about how my site is performing?
A. Yes there are visitor, lead generation and sales statistics

Q. Will the pages in my new website be search engine friendly?
A. Yes, we build all pages with search engines in mind, rather than as an after thought

Q. Will my new website be integrated with things like Facebook and Twitter?
A. Yes

Q. Will my new website work on mobile phones and other small screen devices?
A. Yes, we offer a mobile version bolt-on to enable this

Questions about support


Q. Can I get help via email?
A. yes, email support is free and available to all customers

Q. Can I get help over the phone?
A. Yes, phone support is included as part of our basic support package

Q. Can I get on site training?
A. Yes, we can come and show you everything works and how to get the best from your new website

Questions about other services

Q. Can I have email addresses and webmail?
A. Yes we can set this up for you

Q. Can I get help with search engine optimisation?
A. Yes, we can provide basic search engine optimistion training and search engine optimisation services

Q. Can I get help advertising my website on Google?
A. Yes, we can set up and manage your Google Adwords campaign

Questions about Cosnetics Ltd


Q. Are you near to me?
A. Yes, we are based in Crowthorne

Q. How long have you been trading?
A. Since November 2000

Q. How many website do you manage?
A. Currently about 200

Q. Are you members of the UK Web Design Association?
A. Yes

Q. Are you insured?
A. Yes we have professional indemnity from Hiscox

Q. Is my data safe?

A. Yes, we are registered data handlers with the Information Commissioner's Office


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